How it works
We isolate the leak. We ship it like a product. We verify it.
You run the brand. We build the systems. The retainer is for tickets that keep coming up across the storefront, the business, and email, and for finding leaks when that isn't the week. Projects exist too.
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1. Dig
We sit with you on the storefront, the business, and email: theme, product page, Klaviyo, and what a person still does in the business.
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2. Isolate
The one that’s costing money: a cart email after they buy, a slow product page, a feature that’s another app. Not a guess, and not a menu.
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3. Ship
We ship it in the theme, the events, the code, or the business. Once, clean, still there after the next app, not a one-off paste a publish will wipe.
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4. Verify
We check whether the second cart email stopped, the product page got faster, and the order tagged itself. Keep it or kill it.
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5. Repeat
Campaigns launch, products get added, themes get published. We already know the storefront, the business, and email, so we start on the next leak.
Why we stay
A theme publish will try to wipe a pixel. A new app will inject a script. A new ops workaround will put someone back on tags and the sheet. A flow will keep sending after they paid. A freelancer ships the task and you're back to owning the storefront. A boutique agency already knows the storefront, the business, and email, so the next leak isn't a kickoff.
You don't order from a menu on the retainer. Details live on duplicate carts, events, theme debt, speed. For stack guidance by job and revenue band (which apps to install, skip, or replace), see the Shopify Systems Stack directory.
How to start
Scan if you want what's public first. Contact us if you already know the job (the storefront, business automations, or email). The scan cannot see Klaviyo or your admin ops.
Straight answers.
We dig into the storefront, the business, and email, pick one leak, ship it like a Theme Store feature, and verify it against a real result, not a ticket. Then the next one. That's the retainer: misc work sits in the same loop, for a handful of brands on purpose. You can also hire us for a project.